Design Thinking: Empathy Maps

Empathy Maps help to rapidly put your team in the user’s shoes and align on pains and gains — whether at the beginning of a project or mid-stream when you need to re-focus on your user.

Empathy Map is a tool that helps designers empathize with the people for which they are designing a solution. With empathetic mapping the designer/developer put themselves in the position of the user. Empathy Maps can also be used to test a prototype design or in activities such as role playing to help better understand the needs of the user.

Read article by Mathew Weprin: Empathy Maps